Support and contact
Contact PipeEX
The contact page collects the main support and communication paths for PipeEX, including general questions, technical help, and routing to the right public page.
It also links back to product, pricing, tutorial, and guide pages so users can review public context before reaching out.
Choose the right contact path
Use the general contact page for product questions, support routing, activation questions, and messages that do not yet require a quote.
Use contact when the team wants to validate current development-preview availability for a PipeEX Revit product. Use sales when the team needs pricing, seat planning, invoices, or procurement information.
For technical support, include the Revit year and build, PipeEX product and version if known, the target workflow, and a short description of what happened.
Review before sending
Many common product and evaluation questions are covered by the product pages, FAQ, export guide, PCF data guide, supported Revit versions page, tutorials, and licensing page.
If a message relates to a failed PCF import, include whether the issue is missing geometry, wrong component identity, disconnected route, blank attribute, or a downstream validation warning.